Senior Product ManagerElsevier — 07/2013-Present (New York, NY, USA)
I focus on altmetrics, author profiling, and Mendeley integration.

Product Manager, Elsevier — 04/2008-07/2013 (Amsterdam, The Netherlands)
Product Manager for Scopus from 09/2009. With double-digit annual growth, Scopus is one of Elsevier’s fastest growing products. 88% of the world’s top ranked universities subscribe to Scopus and it is consistently rated as easier to use and more innovative than its closest competitors. As the lead for Scopus user-experience and tools initiatives, I work closely with all parts of Elsevier’s matrixed business and technology organizations. Select product development accomplishments include:

Product Manager for Collaboration Tools from 04/2008-09/2009

  • “Find Reviewers” tool launched to all Elsevier editors (2010) based on one of these prototypes
  • Successfully retired the social bookmarking and reference-management application
  • Created financial business case and business plan for a new professional networking and expert profiling product based on: development and testing of functional prototypes, extensive market and pricing research, and competitive analysis; completed buy, build, or partner analysis that resulted in integration plans and negotiations with potential partner

Customer Advocate & Print Specialist, Lulu Press, Inc. — 06/2007-03/2008 (Morrisville, NC, USA)

  • Advocated customer needs on the Agile team developing community and marketplace services
  • Overhauled customer support workflow to minimize issue resolution time

Freelance Consultant, BiblioCommons, Inc. — 01/2007-02/2007 (Toronto, Canada)

  • Conducted market research and usability studies on Ontario university students and public library customers
  • Planned plenary sessions, panels, workshops, and speakers for Ontario Library Association Super Conference
  • Helped adopt a public library focused social Online Public Access Catalogue for the academic market

Library Associate, various assignments, University of North Carolina at Chapel Hill — 08/2004-07/2006 (Chapel Hill, NC, USA)

  • Redesigned the interface of the Planning Library’s research guides and web resources portal
  • Developed and taught course-integrated instruction sessions for first-year students
  • Provided reference service to UNC-CH via in-person and chat, and to local and state-wide consortia through chat

Reference Technician, Northborough Free Library — 08/2002-07/2004 (Northborough, MA, USA)

  • Managed local systems, overhauling all aspects of the public access computers from security to interface
  • Migrated interlibrary loan from paper to web-based solution minimizing delivery time and lowering overhead
  • Performed all duties of a reference librarian and managed serials collections

M.S. Library Science, University of North Carolina at Chapel Hill — 08/2004-12/2006 (Chapel Hill, NC, USA)

  • Master’s Paper: Toward Academic Library 2.0: Development and Application of a Library 2.0 Methodology
  • Selected Courses: Psychology of Human-Computer Interaction, Digital Libraries, Systems Analysis, Virtual Communities, ICTs & Knowledge Management, and Advanced Cataloguing

A.B. Philosophyy, Boston College — 09/1998-05/2002 (Chestnut Hill, MA, USA)

  • Two trimesters at Universiteit van Amsterdam
  • Concentrations in Peace & Justice Studies and Great Books

Business Model Canvas Workshop & Masterclass (Alex Osterwalder, 2 days, 06/2014)
Hooked Workshop (Nir Eyal, 3 hours, 01/2014)
The Extraordinary Leader Workshop (Zenger Folkman, 1 day + 360 degree feedback, 12/2013)
Media Coaching Workshop (Bladonmore, 1 day, 06/2013)
Public Speaking Coaching Workshop (Templar Advisors, 1 day, 10/2011)
Pragmatic Roadmapping, Pragmatic Marketing, (1 day training. 07/2011)
Innovation Games® Overview, Enthiosys (2 day training, 11/2009)
Fundamentals of Finance, C.J.P. Consulting (2 day training, 04/2009)
Scope Modelling & Specifying Requirements, EBG Consulting (4.5 day training, 03/2009)
?What If!, ?What If! Innovation Partners (1 day, 02/2009)
Certified ScrumMaster (CSM) and Product Owner training (3 day training, 10/2008)
Pragmatic Marketing Certified (PMC) in Practical Product Management (2 day training, 07/2008)


ORCID Ambassador, 2013-
MemberNISO Alternative Metrics Initiative Steering Committee, 2013-
Member, NFAIS 2014 Annual Conference Planning Committee, 2013-2014
Technical Input MemberORCID Technical Working Group: Launch Working group, 2012
(Assistant) Organizer, The Amsterdam Expat Meetup Group, 2008-2012
Student Representative, American Library Association (ALA) Membership Committee, 2006-2008
President, Student Chapter of the ALA , 2005-2006
Information Literacy InstructorCommunity Workshop Series, 2005-2006


2011 Special Recognition Award (Top and only product team recognized for contributions to sales)
Beta Phi Mu (International Library and Information Studies Honors Society) Inducted 2007
Carolina Academic Library Associate (two years full-tuition, stipend, and assistantship) 2004-2006
Mary Ellen Kalp Fellowship 2004-2005

Information on recent presentations I have given is located here and a list of my publications is here.

Descriptions of some of my recent Scopus projects are here.