Resume

EXPERIENCE
Senior Product ManagerElsevier — 07/2013-Present (New York, NY, USA)
I am product lead for Elsevier’s altmetrics initiatives and the Scopus Author Feedback Wizard suite. Scopus is one of Elsevier’s fastest growing products. 88% of the world’s top ranked universities subscribe to Scopus and it is consistently rated easier to use and more innovative than its closest competitors.  Select projects:

Product Manager, Elsevier — 04/2008-07/2013 (Amsterdam, The Netherlands)
Product Manager for Scopus from 09/2009. As the lead for Scopus user-experience and tools initiatives, I worked closely with all parts of Elsevier’s matrixed business and technology organizations. Select projects:

  • Lead Scopus integration post-Mendeley acquisition (e.g. direct export & readership statistics) and contributed to acquisition including provision of product integration roadmaps; and relationship building activities
  • Product lead for internationalization (i18n) and Japanese localization (L10n) of Scopus from business case to go-to-market  (press release –  04/2013). Technically complex, year long, multi-vendor project met all KPIs including costs, timelines, usage, NPS, and revenues. Recruited new product manager for Chinese L10n including on the ground training through customer visits in China
  • Launched Analyze Results tool that is frequently named a favorite feature (01/2012) and Related Documents update that lead to ~35% increase in browsing between records (03/2012)
  • Launched Scopus Alerts mobile apps including company’s first Android and Blackberry apps and vendor’s first in-app payments (2011)
  • Drove Author Feedback Wizard from concept to launch (2010) leading shortly to 2x increase in user requests and doubling productivity of customer support
  • Integrated SciVerse Applications gadget framework in Scopus and collaborated with external developers on apps that enabled customization (2010-2012)

Product Manager for Collaboration Tools from 04/2008-09/2009

  • Successfully retired social bookmarking and reference-management application 2collab.com (2011)
  • “Find Reviewers” tool launched to all Elsevier editors (2010) based on one of below prototypes (used ~60k times per/year)
  • Created business case for new professional networking and expert profiling product based on: development and testing of functional prototypes, extensive market and pricing research, and competitive analysis; completed buy, build, or partner analysis that resulted in integration plans and negotiations with potential partner

Customer Advocate & Print Specialist, Lulu Press, Inc. — 06/2007-03/2008 (Morrisville, NC, USA)

  • Overhauled customer support workflow to minimize issue resolution time by streamlining ticket transfer between operators and optimizing the system for the transition to an outsourced support center

Freelance Consultant, BiblioCommons, Inc. — 01/2007-02/2007 (Toronto, Canada)

  • Conducted market research and usability studies on university students and public library customers

Carolina Academic Library Associate, University of North Carolina at Chapel Hill — 08/2004-07/2006 (Chapel Hill, NC, USA)

  • Redesigned Planning Library’s research guides and web resources portal
  • Taught course-integrated instruction sessions for first-year students
  • Provided reference service to UNC-CH via in-person and chat, and to local and state-wide consortia through chat

Reference Technician, Northborough Free Library — 08/2002-07/2004 (Northborough, MA, USA)

  • Overhauled public computers security and interface; managed local systems
  • Migrated interlibrary loan from paper to web minimizing delivery time, lowering overhead, and improving patron privacy
  • Performed all duties of a reference librarian and managed serials collections
EDUCATION

M.S. Library Science, University of North Carolina at Chapel Hill — 08/2004-12/2006 (Chapel Hill, NC, USA)

  • Master’s Paper: Toward Academic Library 2.0: Development and Application of a Library 2.0 Methodology
  • Selected Courses: Psychology of Human-Computer Interaction, Digital Libraries, Systems Analysis, Virtual Communities, ICTs & Knowledge Management, and Advanced Cataloguing

A.B. Philosophy, Boston College — 09/1998-05/2002 (Chestnut Hill, MA, USA)

  • Two trimesters at Universiteit van Amsterdam
  • Concentrations in Peace & Justice Studies and Great Books
SELECTED TRAININGS & CERTIFICATIONS

Business Model Canvas Workshop & Masterclass (Alex Osterwalder, 2 days, 06/2014)
Hooked Workshop (Nir Eyal, 3 hours, 01/2014)
The Extraordinary Leader Workshop (Zenger Folkman, 1 day + 360 degree feedback, 12/2013)
Media Coaching Workshop (Bladonmore, 1 day, 06/2013)
Public Speaking Coaching Workshop (Templar Advisors, 1 day, 10/2011)
Pragmatic Roadmapping, Pragmatic Marketing, (1 day training. 07/2011)
Innovation Games® Overview, Enthiosys (2 day training, 11/2009)
Fundamentals of Finance, C.J.P. Consulting (2 day training, 04/2009)
Scope Modelling & Specifying Requirements, EBG Consulting (4.5 day training, 03/2009)
?What If!, ?What If! Innovation Partners (1 day, 02/2009)
Certified ScrumMaster (CSM) and Product Owner training (3 day training, 10/2008)
Pragmatic Marketing Certified (PMC) in Practical Product Management (2 day training, 07/2008)

PROFESSIONAL & COMMUNITY INVOLVEMENT

ORCID Ambassador, 2013-
MemberNISO Alternative Metrics Initiative Steering Committee, 2013-
Member, NFAIS 2014 Annual Conference Planning Committee, 2013-2014
Technical Input MemberORCID Technical Working Group: Launch Working group, 2012
Organizer, The Amsterdam Expat Meetup Group, 2008-2012
Student Representative, American Library Association (ALA) Membership Committee, 2006-2008
President, Student Chapter of the ALA , 2005-2006
Information Literacy InstructorCommunity Workshop Series, 2005-2006

SELECTED AWARDS & HONORS

2011 Special Recognition Award (Top and only product team recognized for contributions to sales)
Beta Phi Mu (International Library and Information Studies Honors Society) Inducted 2007
Carolina Academic Library Associate (two years full-tuition, stipend, and assistantship) 2004-2006
Mary Ellen Kalp Fellowship 2004-2005

Information on recent presentations I have given is located here and a list of my publications is here.